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App Help

Dropbox

Use this for Dropbox Business sign-in, desktop sync, shared folders, external collaboration, and file conflict help.

Applications

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Application

Dropbox Desktop

Dropbox Business desktop app with smart sync, selective sync, team and personal account switching, and a drive-letter-style experience on supported platforms.

Open app guide

Vendor help

Dropbox

Overview

Dropbox issues usually come down to the wrong account or team being active, desktop sync state, shared-folder membership, or a file conflict where two people edited the same file at once.

In scope

  • Dropbox Desktop

Start here

Helpful starting points

Shared notes

  • If the user is in multiple Dropbox teams, confirm the active team before troubleshooting missing folders.
  • If the desktop app is out of sync, check the Dropbox status icon in the system tray before uninstalling.
  • Conflicted copies are normal when two people edit the same file; keep both copies until the edits are merged.

Access

Accounts, setup, and official tools

Account and setup pages

  • Dropbox Admin Console for team members, groups, sharing, and security
  • Dropbox desktop app for sync, smart sync, and account switching
  • company sign-in configuration if used with Dropbox Business