Getting a new phone without losing MFA
Plan ahead so push approvals do not break the day you switch phones.
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Articles
Short, practical articles for everyday work
These are situational walkthroughs that come up across many apps and computers. Use Search or App Help when you already know the product. Use these articles for life events (new phone, new computer), security awareness, or for when you need to give IT exactly the information they ask for.
Life Events
Big changes to your phone, computer, or job
Moving to a new computer
Confirm what is saved in the cloud and what only lives locally before the swap.
Open articleReturning a company computer
What to back up, what to sign out of, and what to leave alone before handover.
Open articleNew hire day one
The accounts, apps, MFA, and basic checks to walk through on your first morning.
Open articleSecurity Awareness
Spot trouble before it costs you the day
Recognizing phishing
The patterns to look for in email, text, and chat — and what to do if you clicked.
Open articleSafely sharing files externally
Pick the right link permissions and avoid the most common over-share mistakes.
Open articlePassword manager basics
How to use a password manager well without locking yourself out of your work.
Open articleWorking with IT
Send the right info the first time
Taking screenshots for IT
The fastest ways to capture exactly what IT needs on Windows, Mac, and phone.
Open articleReading license & activation errors
What "trial," "unlicensed," and sign-in errors usually mean before you reinstall.
Open articleWhen to restart what
Restart the app, sign out and back in, or restart the whole computer? A quick decision guide.
Open articleIT glossary
Plain-English definitions for the terms IT and apps assume you already know.
Open articleSetup & Hardware
Get your workspace and devices working
Printer troubleshooting
Quick checks for offline printers, wrong-tray prints, and shared-printer failures.
Open articleMulti-monitor & docking station basics
How to recover from blank screens, wrong arrangement, or a docking station that stopped working.
Open articleWork-from-home essentials
The minimum setup that keeps you productive from home without IT chasing you all week.
Open articleBYOD basics
What to expect when you use a personal phone or computer for work apps.
Open articleMeeting audio & video issues
The same fix usually works across Teams, Zoom, and Webex — start here before reinstalling anything.
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