Getting a new phone without losing multi-factor sign-in
Plan ahead so push approvals do not break the day you switch phones.
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Articles
Short, practical articles for everyday work
These are situational walkthroughs that come up across many apps and computers. Use Search or App Help when you already know the product. Use these articles for life events (new phone, new computer), security awareness, or for when you need to give IT exactly the information they ask for.
Life Events
Big changes to your phone, computer, or job
Moving to a new computer
Confirm what is saved in the cloud and what only lives locally before the swap.
Open articleReturning a company computer
What to back up, what to sign out of, and what to leave alone before handover.
Open articleNew hire day one
The accounts, apps, multi-factor sign-in, and basic checks to walk through on your first morning.
Open articleSecurity Awareness
Spot trouble before it costs you the day
Recognizing phishing
The patterns to look for in email, text, and chat - and what to do if you clicked.
Open articleSafely sharing files externally
Pick the right link permissions and avoid the most common over-share mistakes.
Open articlePassword manager basics
How to use a password manager well without locking yourself out of your work.
Open articleWorking with IT
Send the right info the first time
Taking screenshots for IT
The fastest ways to capture exactly what IT needs on Windows, Mac, and phone.
Open articleReading license & activation errors
What "trial," "unlicensed," and sign-in errors usually mean before you reinstall.
Open articleWhen to restart what
Restart the app, sign out and back in, or restart the whole computer? A quick decision guide.
Open articleIT glossary
Plain-English definitions for the terms IT and apps assume you already know.
Open articleWebsite errors explained
What 404, 403, 500, "your connection is not private," and DNS errors actually mean - and which ones you can fix yourself.
Open articleWhen an App Breaks
App-specific troubleshooting walkthroughs
App crashed or will not open
An app on your computer will not open or keeps closing. Stable, safe checks before reinstalling.
Open articleLicense or sign-in error
"Trial," "Unlicensed," "Subscription Required," or constant sign-in prompts on a desktop app.
Open articleProject files will not sync
OneDrive, ProjectWise, ACC / BIM 360, Box, Dropbox, or Egnyte not syncing your project files.
Open articlePlotting, PDF, or printer issue
Drawing won't plot, PDF prints blank, fonts are wrong, or paper size is off.
Open articleSlow or freezing on a model
Revit, Civil 3D, AutoCAD, or another large-model app freezes when you load a big drawing or model.
Open articleRemote access issue
FortiClient VPN, Citrix Workspace, or Windows 365 Cloud PC will not connect or behaves oddly.
Open articleNew computer, new user, or new phone setup
The order of steps for setting up a new work computer, a new hire, or a new phone.
Open articleBefore contacting IT: what to collect
The five details every IT ticket should include - copy this checklist before you send.
Open articleWindows Hello: setup, reset, and troubleshooting
PIN, fingerprint, and face sign-in on a work computer - and how to recover them when they stop working.
Open articleUsing AutoElevate to install applications
What to do when an installer triggers an AutoElevate prompt and how to write a request IT will approve quickly.
Open articleSetup & Hardware
Get your workspace and devices working
Setting default apps
Pick which AutoCAD year, Word version, or PDF reader opens when you double-click a file. Three methods, plus the common cases.
Open articlePrinter troubleshooting
Quick checks for offline